An evaluation of patient satisfaction in Turkey with the EUROPEP instrument

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dc.authoridDagdeviren, Hamdi Nezih/0000-0001-5428-4377
dc.authoridAktürk, Zekeriya/0000-0002-9772-3285
dc.authorwosidDagdeviren, Hamdi Nezih/AAA-3946-2020
dc.authorwosidAktürk, Zekeriya/ABF-6876-2021
dc.contributor.authorDagdeviren, N
dc.contributor.authorAkturk, Z
dc.date.accessioned2024-06-12T11:01:33Z
dc.date.available2024-06-12T11:01:33Z
dc.date.issued2004
dc.departmentTrakya Üniversitesien_US
dc.description.abstractSeeking to understand patient perspectives is an important step in the efforts to improve the quality of health care. Developed by the EQuiP Task Force on Patient Evaluations of General Practice Care, the EUROPEP instrument aims to collect information on patient evaluations of general practice care. In order to expose the current state of patient satisfaction and make international comparisons, a study was conducted with relevant data collected from Turkey. The Turkish version of the EUROPEP instrument was administered to 1160 patients in six different Turkish cities. Thirty-three medical practices were included in the study. In every practice, a minimum of 30 adult patients who visited the practice for a consultation were consecutively included. The results were compared with previous values from European countries. Helping you understand the importance of following his or her advice, Getting through to the practice on the telephone, and Providing quick services for urgent health problems were evaluated best (76.7%, 76.3%, and 76.2%, 1 good or excellent' ratings, respectively) and Helping to deal with emotional problems related to the health status was rated the worst (60.2%, 'good or excellent'). Other areas which had low ratings were: Waiting time in the waiting room (63.0%), Quick relief of symptoms (61.3%), and Involving patients in decisions about medical care (61.3%). Patient evaluations can help to educate medical staff about their achievements as well as their failures, assisting them to be more responsive to their patients' needs. In order to get the best benefit from EUROPEP, national benchmarking should be started to enable national and international comparisons.en_US
dc.identifier.endpage28en_US
dc.identifier.issn0513-5796
dc.identifier.issn1976-2437
dc.identifier.issue1en_US
dc.identifier.pmid15004864en_US
dc.identifier.scopus2-s2.0-17144458178en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage23en_US
dc.identifier.urihttps://hdl.handle.net/20.500.14551/20940
dc.identifier.volume45en_US
dc.identifier.wosWOS:000220224200004en_US
dc.identifier.wosqualityQ4en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherYonsei Univ Coll Medicineen_US
dc.relation.ispartofYonsei Medical Journalen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectEUROPEPen_US
dc.subjectPatient Satisfactionen_US
dc.subjectGeneral Practiceen_US
dc.subjectGeneral-Practice Careen_US
dc.subjectPatients Prioritiesen_US
dc.titleAn evaluation of patient satisfaction in Turkey with the EUROPEP instrumenten_US
dc.typeArticleen_US

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